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Secretary: Hello, this is Bloomingdales Department Stores. Nancy speaking. How can I help you?
Caller: This is George Brown from Ladies Garments Wholesale. I need to speak to Roger Dodge.
Secretary: Mr. Dodge just left for the day. Would you like to leave a message, Mr. Brown?
Caller: Oh! I missed him. This is an emergency call. Is it possible to speak to somebody else in his office?
Secretary: Regarding what?
Caller: We cannot deliver the order tomorrow.
Secretary: I see. I will connect you to Mr. Dodge's secretary, Linda. May I put you on hold for a second?
The secretary resumes the call in a few seconds.
Secretary: Mr. Brown, Linda is on the phone.
Caller. Thank you, Nancy.
Secretary: You're welcome, Mr. Brown. Thank you for your business with Bloomingdales.
Nancy speaking means "Nancy is speaking." In conversation, this phrase is used for a short greeting someone who is calling. When we pick up the phone to greet the caller. Or, if the caller asks: who is speaking? Then we may say this: Hello, Sue speaking. Hello, Joe speaking and etc.
How can I help you? Tell me what you need.
left for the day: He or she left the office and will not comeback until tomorrow.
leave a message: to tell the secretary your message.
miss: not to get to the person, to be unable to see the person (in this conversation)
emergency: noun. something that requires immediate attention; urgent matter
call: telephone call (in this conversation)
deliver: to send the order to the address
connect: to transfer the telephone call
resume: to pick up the phone again
put someone on hold: idiomatic phrase. Ask someone on the phone to wait
go ahead: You have my permission from me; please do so.
on the phone: to be at the end of the line of the telephone; to pick up the phone to speak to the caller
You're welcome: You are welcome. After someone says: "Thank you." you respond with this phrase: "You are welcome". It means: It is my pleasure.
Is it possible to +verb in the infinitive form? This question means: "Is there a chance for me to +verb in the infinitive form?". Example: Is it possible to see the manager? This sentence means: Is there a chance for me to see the manager? Is he available to see me?
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